Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 


All returns must be postmarked within seven (7) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. 


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: 

Photonplay  Systems Ltd

Attn: Returns 


23 Overstone Road,

Georgetown, Ontario, L7G0M9 



You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.  


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least forty five (45) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 


If you have any questions concerning our return policy, please contact us at: 

+1 (800) 966-9329


Cancellation Policy


We understand that sometimes plans change, and you may need to cancel your order or service. We're here to help make the cancellation process as easy and straightforward as possible. Please read our cancellation policy below for more information.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that we may not be able to cancel your order if it has already been processed and shipped.

If your order has already been shipped, you may need to wait until you receive the item and then return it according to our return policy.

Service Cancellations

If you need to cancel a service, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that we may not be able to issue a full refund if the service has already been partially completed.

If you cancel a service before it has been started, we will issue a full refund. If the service has already been partially completed, we may offer a partial refund at our discretion.


If your order or service is eligible for a refund, we will issue it within 10-15 business days of receiving your cancellation request. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.

Limitations and Exceptions

We reserve the right to modify or cancel any order or service at any time for any reason, including but not limited to product or service availability, errors in pricing or product information, or suspected fraud.

We may also refuse or cancel an order or service if we suspect that it is being made for fraudulent or illegal purposes or if we suspect that the customer is in violation of our terms of service.

In conclusion, we want to ensure that our customers are satisfied with their experience with us, and that includes our cancellation policy. If you have any questions or concerns about cancelling your order or service, please don't hesitate to contact us.