Refund/Return-Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked
within seven (30) days of the delivery date. All returned items must be in new
and unused condition, with all original tags and labels attached.
RETURN
PROCESS
To return an item, please email
customer service at support@tickerplay.com to obtain a Return Merchandise
Authorization (RMA) number. After receiving a RMA number, place the item
securely in its original packaging and include your proof of purchase,
then mail your return to the following address:
Photonplay Systems Ltd
Attn: Returns
6733 Mississauga Rd,
Mississauga, ON L5N 6J5
Canada
You may also use the prepaid shipping label enclosed
with your package. Return shipping charges will be paid or reimbursed by
us.
REFUNDS
After receiving your return and inspecting the
condition of your item, we will process your return or exchange. Please allow
at least Thirty Days (30) days from the receipt of your item to process your
return or exchange. We will notify you by email when your return has been
processed.
EXCEPTIONS
For defective or damaged products, please contact us
at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return
policy, please contact us at:
+1 (800) 966-9329
support@tickerplay.com
Cancellation Policy
We
understand that sometimes plans change, and you may need to cancel your order
or service. We're here to help make the cancellation process as easy and
straightforward as possible. Please read our cancellation policy below for more
information.
Order
Cancellations
If
you need to cancel your order, please contact us as soon as possible. We'll do
our best to accommodate your request, but please note that we may not be able
to cancel your order if it has already been processed and shipped.
If
your order has already been shipped, you may need to wait until you receive the
item and then return it according to our return policy.
Service
Cancellations
If
you need to cancel a service, please contact us as soon as possible. We'll do
our best to accommodate your request, but please note that we may not be able
to issue a full refund if the service has already been partially completed.
If
you cancel a service before it has been started, we will issue a full refund.
If the service has already been partially completed, we may offer a partial
refund at our discretion.
Refunds
If
your order or service is eligible for a refund, we will issue it within 10-15
business days of receiving your cancellation request. Please note that it may
take additional time for the refund to appear in your account, depending on
your payment method and financial institution.
Limitations
and Exceptions
We
reserve the right to modify or cancel any order or service at any time for any
reason, including but not limited to product or service availability, errors in
pricing or product information, or suspected fraud.
We
may also refuse or cancel an order or service if we suspect that it is being
made for fraudulent or illegal purposes or if we suspect that the customer is
in violation of our terms of service.
In
conclusion, we want to ensure that our customers are satisfied with their
experience with us, and that includes our cancellation policy. If you have any
questions or concerns about cancelling your order or service, please don't
hesitate to contact us.