Shipping & Returns

Shipping & Returns

At PHOTONPLAY SYSTEMS LTD., we are committed to providing a seamless shopping experience for our customers. Please review our shipping and returns policy for details on how we handle the delivery of your orders and the return of products.

Shipping Policy

1. Shipping Locations

We ship our traffic safety products across USA and Canada. If your location is outside our standard shipping zones, please contact us to discuss custom shipping options.

2. Processing Time

  • Orders are typically processed within 1-3 business days after confirmation.
  • You will receive an email notification once your order is shipped.

3. Shipping Charges

Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Any applicable taxes or customs duties are the responsibility of the buyer.

4. Delivery Times

  • Standard Shipping: Estimate delivery timeframe, 5-7 business days.
  • Express Shipping: Estimate delivery timeframe, 2-3 business days.

Delivery times may vary due to unforeseen circumstances, such as weather conditions or carrier delays.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor its progress. For assistance with tracking, contact us at orders@photonplay.com or call (800) 966-9329.

Returns Policy

1. Return Eligibility

  • Products must be returned within 30 days of receipt.
  • Items must be in their original condition, unused, and in the original packaging.
  • Customised or special-order products are non-returnable.

2. How to Initiate a Return

To request a return, please contact us:

  • Email: returns@photonplay.com
  • Phone: (800) 966-9329
  • Address:
    Photonplay Systems Ltd
    6733 Mississauga Rd
    Mississauga, ON L5N 6J5
    Canada

Provide the following information when submitting a return request:

  1. Your order number.
  2. A description of the issue or reason for the return.
  3. Photos of the product, if applicable.

3. Return Shipping

The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure safe delivery.

4. Refunds

  • Refunds will be issued to the original payment method once the returned product is received and inspected.
  • Shipping fees are non-refundable, except in cases of our error (defective or incorrect product).

5. Exchanges

Exchanges are available for defective or incorrect items. Contact us to arrange an exchange within 10 days of receipt.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at returns@photonplay.com or call (800) 966-9329. Include photos of the damaged product and packaging to help us resolve the issue promptly.

Contact Us

If you have any questions or need assistance with shipping or returns, don’t hesitate to reach out to us:

  • Email: returns@photonplay.com
  • Phone: (800) 966-9329
  • Address:
    Photonplay Systems Ltd
    6733 Mississauga Rd
    Mississauga, ON L5N 6J5
    Canada

We’re here to help and ensure your shopping experience with Photonplay Systems Ltd is exceptional.